Portfolio
-
BC Gov – Citizen Application Portal
1. Executive Summary Over a focused 10-week engagement, I transformed the BC Gov Citizen Application Portal—used by partners to review license applications—into a streamlined, user-centric service. Deliverables included:…
4 min read
-
Facilitation Station
An Experiential Design Facilitation Workshop How might we learn about through facilitation through doing – and putting on our worst facilitator hats? Jaimie Park, Adam Haigler, and I…
4 min read
-
Delightful Design Bunch 2024
Applied Design Your Life Cohort View the landing page here Overview For the past three years, I have been running Delightful Design Bunch, an 8-week, cohort-based, online course…
4 min read
-
Victoria GovJam 2024
Overview Victoria GovJam 2024, a two-day service design jam focused on tackling public sector challenges. As part of a global initiative, this event brought together 40 participants to…
4 min read
-
UX Research Accessibility Review
A research review of accessibility of the UX Research process at newspaper.com Summary No documented research has been done on the accessibility of the UX Research process at…
4 min read
-
Generative User Research Interviews
Newspaper.com A user research project to understand subscriber value for newspaper.com through generative user interviews. Project Overview Introduction After reviewing previous research, web and app analytics, and stakeholder…
4 min read
- Coaching (1)
- Education Design (3)
- Facilitation (5)
- Project Management (7)
- Research (5)
- Service Design (5)
- Victoria Impact Design Collective (1)