Category: Service Design
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Facilitation Station
An Experiential Design Facilitation Workshop How might we learn about through facilitation through doing – and putting on our worst facilitator hats? Jaimie Park, Adam Haigler, and I hosted Facilitation Station, a hands-on workshop designed to help participants learn about facilitating the design process through experience rather than lectures. As co-organizers of the Victoria Impact… Read more
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Delightful Design Bunch 2024
Applied Design Your Life Cohort View the landing page here Overview For the past three years, I have been running Delightful Design Bunch, an 8-week, cohort-based, online course where participants learn and apply the design thinking process to personal and business challenges. The 2024 cohort ran from October to November, featuring six participants who engaged… Read more
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Victoria GovJam 2024
Overview Victoria GovJam 2024, a two-day service design jam focused on tackling public sector challenges. As part of a global initiative, this event brought together 40 participants to collaboratively prototype innovative solutions using human-centred design methodologies. My Role & Contributions As one of five service design and facilitation experts, I was responsible for: The Event… Read more
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User Research and Service Design: Youth Programming
A comprehensive youth survey in three parts: youth service provider interviews, youth focus groups, and surveys. The District of Sooke and the Sooke Region Communities Health Network (SRCHN) want to use space within a newly approved elders complex as an opportunity to launch an intergenerational program that will bring seniors and youth together. Sooke is… Read more